Privacy Policy

Sovereign Noir LLC is a Wyoming, USA Limited Liability Company that designs, builds, and operates consumer product brands and sells them through direct-to-consumer e-commerce. In this policy, "we", "us" and "our" refer to Sovereign Noir LLC.

This policy explains what personal information we collect through sovereign-noir.com and in the course of operating our online retail business, why we collect it, who we share it with, how long we keep it, and the rights available to you. It applies to this website, to inquiries sent through it, and to orders placed when a catalog is live.

Data controller

Sovereign Noir LLC

Registered office

30 N Gould St Ste 100, Sheridan, WY 82801, United States

Privacy contact

support@sovereign-noir.com

We collect only what we need to run the website, answer inquiries, and fulfill orders. We do not sell personal information, and we have never done so.

• Information you give us. When you submit the contact form we collect your name, email address, company name if you provide one, and the content of your message. When you email us directly we receive whatever your message contains.
• Order and account information. When checkout is live and you place an order, we collect the details required to fulfill it: name, email, shipping address, billing address, phone number if provided, items ordered, and order notes. If you create an account we also store a hashed password and your order history.
• Payment information. Payments are processed by a third-party payment processor. We do not store full card numbers or CVV codes on our servers. We receive a token, the last four digits, the card brand, and a payment status so we can match the charge to the order.
• Technical information. Our hosting provider records standard server log data, including IP address, browser type, device type, referring page, pages requested and timestamps. This is used for security, fraud prevention and diagnosing faults.
• Correspondence records. We keep a record of inquiries, support messages, and order correspondence so we can maintain continuity and meet our legal and accounting obligations.

We do not knowingly collect special category data such as health information, biometric data or political opinions. Please do not include such information in inquiry or checkout forms.

• To respond to inquiries and provide the information you requested.
• To process, fulfill, ship, and support orders, including returns and refunds.
• To send transactional messages such as order confirmations, shipping updates, and replies to support requests.
• To issue invoices, take payment and maintain accounting records.
• To detect, investigate and prevent fraud, abuse and security incidents.
• To operate, secure, monitor and improve this website.
• To comply with legal, tax, accounting and regulatory obligations.
• To establish, exercise or defend legal claims where necessary.

We do not use personal information for automated decision making that produces legal or similarly significant effects. We do not send marketing email unless you have asked for it, and you can unsubscribe at any time.

Where the General Data Protection Regulation or the UK GDPR applies to our processing, we rely on the following legal bases.

Contract

To take steps at your request before a purchase, and to perform a sale once an order is placed: payment, fulfillment, shipping, returns and support.

Legitimate interests

To respond to business inquiries, keep our website secure, maintain business records and protect the company against fraud and legal claims. We balance these interests against your rights and freedoms.

Legal obligation

To meet tax, accounting, consumer, and other statutory record keeping requirements.

Consent

Where we ask for it specifically, for example if you opt in to receive product announcements. You can withdraw consent at any time.

This website is built to work without advertising or tracking cookies. We do not run third-party advertising networks, social media pixels or cross-site trackers on this site.

• Strictly necessary. Our host may set cookies or use equivalent storage required to serve pages securely, balance load and protect against abuse. When checkout is live, session and cart cookies will be required to keep your basket and complete a purchase. These cannot be switched off without breaking the site.
• Preferences. Your browser or device settings, such as a reduced motion preference, are read locally so the site can respect them. This information is not transmitted to us.
• Analytics. If we introduce privacy-preserving analytics in future, we will name the provider in this policy before it goes live, and we will not use a provider that sells or shares visitor data.

You can block or delete cookies through your browser settings. Blocking strictly necessary cookies may prevent parts of the site, including checkout, from functioning.

We never sell, rent or trade personal information. We share it only in the limited circumstances below, and only to the extent necessary.

• Service providers who operate infrastructure on our behalf, such as website hosting, email delivery, and document storage. Each is bound by contract to process data only on our instructions.
• Payment processors, to take and refund payment for orders.
• Shipping carriers and fulfillment partners, to deliver orders and process returns. They receive the name, address, contact details and parcel information required to complete delivery.
• Professional advisers, including our lawyers, accountants and insurers, where they need the information to advise us.
• Government bodies, regulators or law enforcement where we are legally required to disclose, or where disclosure is necessary to protect our rights or the safety of others.
• A successor entity in the event of a merger, acquisition or transfer of the business, subject to the same protections set out in this policy.

We are established in Wyoming, USA and our service providers may process information in the United States and other countries. Where personal information is transferred out of the European Economic Area, the United Kingdom or Switzerland, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses, together with supplementary technical and organizational measures where required.

You may request a copy of the safeguards we rely on by writing to support@sovereign-noir.com.

Website inquiries

Up to 24 months from the last contact, unless the inquiry becomes an order or you ask us to delete it sooner.

Order records

For the duration of the customer relationship and for 7 years afterwards, to meet tax, accounting, warranty and consumer record keeping obligations.

Payment records

For the period required by applicable tax and accounting law, generally 7 years.

Server logs

Typically 30 to 90 days, depending on our hosting provider's settings.

When a retention period ends we delete the information or irreversibly anonymize it.

We apply technical and organizational measures appropriate to the sensitivity of the information we hold. These include encryption of data in transit over TLS, access controls limited to those who need the information, multi-factor authentication on business systems, and periodic review of our providers. Card payments are handled by a PCI DSS compliant processor.

No method of transmission or storage is completely secure. If we become aware of a personal data breach that is likely to result in a risk to your rights, we will notify you and any competent supervisory authority as required by applicable law.

Depending on where you live, you may have some or all of the following rights in relation to your personal information.

• Access. Request confirmation of whether we process your information and a copy of it.
• Correction. Ask us to correct information that is inaccurate or incomplete.
• Deletion. Ask us to delete information where we no longer have a lawful reason to keep it.
• Restriction. Ask us to limit how we use your information while a concern is resolved.
• Objection. Object to processing carried out on the basis of our legitimate interests.
• Portability. Receive certain information in a structured, commonly used, machine readable format.
• Withdraw consent. Where processing is based on consent, withdraw it at any time without affecting prior processing.
• Non discrimination. Exercise your rights without receiving a lesser service from us.

To exercise any right, write to support@sovereign-noir.com. We will respond within 30 days, or sooner where the law requires it. We may need to verify your identity before acting. If you are in the European Economic Area or the United Kingdom you also have the right to lodge a complaint with your local supervisory authority.

California residents may request disclosure of the categories of personal information collected, the purposes for collection, and the categories of third parties with whom it is shared. We do not sell or share personal information as those terms are defined by the California Consumer Privacy Act.

This website and our products are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will delete it.

Our site may link to third-party websites, including payment or shipping tracking pages. We are not responsible for their content or their privacy practices, and this policy does not apply to them. We encourage you to read the privacy policy of any site you visit.

We may update this policy to reflect changes in our practices, our providers or the law. The date at the top of this page shows when it was last revised. If a change is material we will take reasonable steps to notify customers directly, and continued use of the site after an update constitutes acceptance of the revised policy.

Email

support@sovereign-noir.com

Post

Sovereign Noir LLC, 30 N Gould St Ste 100, Sheridan, WY 82801, United States

Response time

Within 1 to 2 days