Returns and Refund Policy

This policy explains how returns, exchanges and refunds work for goods sold by Sovereign Noir LLC through sovereign-noir.com. It applies to every online order unless a product page expressly states a different term, in which case that term prevails for that item.

A live catalog is not yet listed on this site. The policy below is the standard that will apply to every order once products are offered for sale. We publish it now so customers, partners and institutions can see how we intend to treat an order.

You may return most unused items within 18 calendar days of the delivery date, provided they meet the condition requirements below. The delivery date is the date the carrier marks the parcel as delivered.

• The item must be unused, unwashed, and in its original condition.
• Original packaging, tags, and any included accessories must be returned with the item.
• A copy of the packing slip or the order number must accompany the return.

Step one

Write to support@sovereign-noir.com with the subject line “Return request” and include your order number, the item or items, and whether you want a refund or an exchange.

Step two

We acknowledge within 2 business days and send return instructions, including the address to ship to and, where we provide it, a prepaid label.

Step three

Pack the item securely in its original packaging, include the order number, and ship it within 14 days of receiving the instructions.

Step four

Once we receive and inspect the return, we issue the refund or dispatch the exchange. Inspection is typically completed within 5 business days of arrival.

Do not send a return without first writing to us. Unannounced parcels take longer to match to an order and may be delayed.

Approved refunds are returned to the original payment method. We do not issue refunds in cash or to a third-party account.

Merchandise

The purchase price of accepted returned items is refunded in full, including any sales tax collected on those items.

Outbound shipping

Original shipping charges are refunded only if the return is our error (wrong item, defective item, or a listing that did not match the product).

Return shipping

Unless the return is our error, return shipping is the customer's responsibility. If we provide a prepaid label, we may deduct that cost from the refund.

Timing

We release refunds within 5 business days of accepting the return. The time it takes to appear on your statement depends on your bank or card issuer, typically 5 to 10 business days after we release it.

Where stock allows, we will exchange an item for a different size or color of the same product. If the exchanged item costs more, we will charge the difference before shipping. If it costs less, we refund the difference to the original payment method.

If the requested exchange is not in stock, we will refund the original item instead.

If an item arrives damaged, defective, or different from what you ordered, write to us within 14 days of delivery with photographs of the item and the packaging.

• We will offer a replacement or a full refund, including original shipping, at your election.
• Return shipping for these cases is on us. We will send a prepaid label or reimburse a reasonable carrier charge if a label cannot be provided.
• Do not discard the original packaging until the claim is resolved, so we can inspect it if needed.

For hygiene, safety, or custom-work reasons, the following cannot be returned unless they arrived damaged or defective.

• Items marked as final sale on the product page.
• Personalised or made-to-order items, once production has started.
• Opened goods that cannot be resold for health or hygiene reasons, where this is stated on the listing.
• Gift cards and digital goods, if offered.
• Items returned incomplete, used, washed, altered, or missing original tags and packaging.

Returns requested after 18 days from delivery are assessed case by case. We may offer store credit, an exchange, or decline the return. There is no obligation on us to accept a late return except where consumer law requires it, or where the item is defective.

If you need to cancel an order before it has shipped, write to support@sovereign-noir.com as soon as possible with the order number. If the parcel has not yet been handed to the carrier, we will cancel it and refund the full amount, including shipping, to the original payment method.

Once a parcel is with the carrier, the order is treated as a return under this policy after it is delivered, or you may refuse the delivery so it comes back to us.

If you are unhappy with an order or a refund, contact us at support@sovereign-noir.com before raising a dispute with your bank or card issuer. Most disagreements are resolved within a few days once both sides can see the same order record.

We keep records of confirmed orders, carrier scans, and correspondence, and we will share the relevant records with you promptly on request. Where a chargeback is raised without prior contact, we will respond to the issuer with that documentation.

Legal entity

Sovereign Noir LLC

Registered office

30 N Gould St Ste 100, Sheridan, WY 82801, United States

Email

support@sovereign-noir.com

Acknowledgement

Within 2 business days